FAQ

Email: TheBallersHospital@gmail.com

STORE
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through Paypal. If you are available for local meet-up you're welcome to pay with cash.

How secure is this store? 

Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).

Do I need a Paypal account in order to buy products from your store?
No, you are not required to have a STRIPE account to purchase from this store. 

What is your return policy?
Becuase our items are custom made to order, all sales are final. No refunds, no exchanges.
Customer satisfaction is highly valued to us. If you have further questions please contact us.

SHIPPING
How long does it take for items to arrive?
For items in stock, we ship out the same day thru Priority shipping. For orders in the contiguous US takes 2-3 business days. International orders usually take 6-10 days to arrive depending on the destination and customs processing. Items that are being custom made will take up to 20 days to make prior to shipping. 

What shipping method do you use? Standard
shipping for orders in the United States are shipped via USPS Priority Mail. International orders are shipped via USPS First Class International Mail.

How much does shipping cost?
It depends on your country and the size of your order. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do I get a tracking number?
The email you used via Paypal will automatically get sent a tracking number after your product has been processed for mailing. Updates on package destination is ultimately determined by USPS post office location in other words when it reaches certain USPS check point they update where you package is on the USPS site.

Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. The buyer is responsible for any customs fees. Your item is normally marked as a "gift" to help avoid extra fees.